Hooray! Thanks so much for ordering! We aim to ship out every order within 5-7 business days. Because we are a small business and every item is hand-painted, we don't pretend we can match the speed of the big box retailers (but we promise it's worth the wait!). If you are ordering a gift and need it to arrive by a certain date, please email us at firstname.lastname@example.org so we can put a special rush on your order.
Orders will be shipped from our studio in Brisbane, Queensland. We currently ship the majority of our items within Australia, the United States, and Canada. If you live elsewhere and would like to receive a shipping quote, let us know and we will happily look into it for you (please note: due to the weight of ceramics, international shipping is often equal to or greater than the price of the pot).
We are so incredibly grateful for your support and interest in purchasing one of our pots! Quality is SUPER important to us, so we take our time when it comes to the artistic process. We focus on painting in small-batches, which is why you may see certain designs or sizes out of stock from time-to-time. We do have a website restock once per month - we always announce the specific date & time in advance on our Instagram page and via email (be sure to sign up for our newsletter if you would like to receive restock updates directly to your inbox!).
All of our pots are made from ceramic, which we hand-paint using a blend of inks and acrylic paints.
The majority of our pots do not have drainage holes, but we prefer it this way! We always recommend keeping your houseplants in a nursery pot and using your Plantaby pot as a cover pot - this protects both the longevity of your hand-painted pot, and makes it super easy to switch your favourite plants in-and-out of the pot as desired. No repotting necessary! :)
Each and every Plantaby pot is fully sealed, but because of their hand-painted nature, we do recommend them for indoor use only. You wouldn't buy a beautiful new painting and leave it outside in bad weather, would you? Think of your Plantaby pot like a little piece of artwork and keep it inside where it can be both enjoyed and protected.
We sure can! Send us an email at email@example.com and we can chat about what you have envisioned.
Yes! If you need a bigger home for your favourite houseplant, just drop us a line. We can paint pretty much any size to suite your needs!
Of course! You are always welcome to email us at firstname.lastname@example.org. Be sure to check your spam folder if you haven't received a response from us within 48-hours!